Refund and exchange policy

■ Selling price
The amounts displayed on the site and the sale amounts are subject to change without prior notice. The amounts displayed on the site will be the prices inclusive of VAT7%.
In addition, we cannot refund the price changes made after the purchase order process is completed.

■ Regarding product return
Although items are carefully inspected at the time of packing, if they are damaged or stained, or if they are different from your orders, please contact us by e-mail within 7 days after receiving the delivery.
Regarding the refund of returned products, after the products have arrived at the company and we have confirmed that they are unused, we will process refund of the item prices and return shipping costs. We thank you for your understanding.
※ Return of items purchased on the website cannot be handled at the store.

■ About product exchange
Although items are carefully inspected at the time of packing, if they are damaged or stained, or if they are different from your orders, please contact us by e-mail within 7 days after receiving the delivery.

The company will promptly return your products and the shipping costs incurred will be borne by our company.
As soon as the exchanged products arrive at our company and we have confirmed that they are still unused, we will prepare the relevant products and ship to you. However, this shall only be the case where there are the available stocks of the products for exchange.
Please understand that due to reasons that make product exchange impossible, such as the products are out of stock, we will refund the item prices and return shipping costs to you.
※ The exchange of products purchased on the website cannot be handled at the store.

■ Cases in which product returns or exchanges cannot be accepted
· The return or exchange is made due to the customer’s own reasons such as the images are different from the expectation, or the order was made incorrectly, etc.
· If you do not contact the company via e-mail regarding the return / exchange within 7 days after the delivery is received.
· If the products have been used or the conditions of the items (including box and accessory) at the time of returning to our company is significantly different from that at the time of delivery.
· The returned/ exchanged products were sale goods.

■ Contact information for product return / exchange
E-mail address: paccop@asiaherbassociation.com
If you contact us during Saturdays, Sundays, public holidays, Songkran holidays, New Year’s Eve, and New Year’s Day, it may take time for us to respond. Your understanding is appreciated.

<< Return Address>>
622 Emporium Tower, 14th Floor, Sukhumvit Road, Khlong-Tan, Khlong-Toei, Bangkok 10110 THAILAND. TEL: 0120-430-535
10: 00 ~ 19: 00 (Thailand time)

■ Others
For inquiries about product return / exchange and refund, please contact us by e-mail.