Q. Do I need to make a reservation?
Of course, we also accept customers who walk in on the day, but we recommend that you make a reservation in advance because there is a possibility that you will have to wait.
Q. How can I make a reservation?
Reservations can be made by phone, online and our SNS.
Please contact Asia Herb Hot Line or call directly to the shop by phone.
The phone number each branch please check here.
For online reservation please contact here.
Asia Herb Hot Line
9am – 6pm everyday
In Thailand : 08-9999-1234
Outside Thailand : +668-9999-1234
You also can make a reservation by SNS.
Q. Can I change my reservation?
Yes. Of course it is possible.
However, online reservations can only be changed up to 2 days before the reservation date. For any changes, please contact the shop directly.
However, online reservations can only be changed up to 2 days before the reservation date. For any changes, please contact the shop directly.
Q. What is the cancellation policy?
We do not charge a cancellation fee except when making a reservation for 10 people or more. Your reservation is held for 15minutes from the time above after which the room may be released. Should you wish to running late, please contact the shop directly to ensure your reservation is kept.
Q. Can I make a group booking?
Yes, we are happy to take your reservation.
For a group of 10 persons or more, we request that you pay a deposit 50% of the total amount of service costs prior to the appointment date. Deposit payment can be done by credit card, bank transfer or paid directly at the shop. As for payment at the branch, we can receive deposit payment at all branches, but please specify the branch for payment in advance.
For a group of 10 persons or more, we request that you pay a deposit 50% of the total amount of service costs prior to the appointment date. Deposit payment can be done by credit card, bank transfer or paid directly at the shop. As for payment at the branch, we can receive deposit payment at all branches, but please specify the branch for payment in advance.
For group booking of 10 persons or more, please send us your information from Contact.
Q. What are your operating hours?
Our shops’ operating hours are as follows:
- Benchasiri Park Shop
9:00am – 11:00pm (Last reception 9:00pm) - Sukhumvit 24 Phrom-Phong Shop
9:00am – 11:00pm (Last reception 9:00pm) - Sukhumvit 4 Nana Shop
Temporarily close the shop
Q. Do you have regular holidays?
We are open 365 days thought year.
We also open New year and during the Thai New Year (Songkrang).
We also open New year and during the Thai New Year (Songkrang).
Q. I cannot speak Thai. Is that ok?
Of course, it is ok.
We aim to be a spa where customers do not feel stressed about languages.
At our shops, the receptionists comprise of many nationalities ranging from Thai, Filipino, Japanese, Russian, etc. English-speaking staff are also available. We prepare “Thai Language Fans” in all treatment rooms to help you to communicate with therapists during treatment.
We aim to be a spa where customers do not feel stressed about languages.
At our shops, the receptionists comprise of many nationalities ranging from Thai, Filipino, Japanese, Russian, etc. English-speaking staff are also available. We prepare “Thai Language Fans” in all treatment rooms to help you to communicate with therapists during treatment.
Q. Do you provide special attire for massage?
Yes, we provide clothes for you to change before massage at all of our branches.
For Thai traditional body massage, special loose clothing will be provided. As for oil body massage and body scrub, which require undressing, items such as disposable underwear and shower caps will be provided. Other items such as bathrobes and towels, blankets in case you are cold and extra pillows are also available for use. However, we do not provide cosmetic products such as cleansing or lotion.
For Thai traditional body massage, special loose clothing will be provided. As for oil body massage and body scrub, which require undressing, items such as disposable underwear and shower caps will be provided. Other items such as bathrobes and towels, blankets in case you are cold and extra pillows are also available for use. However, we do not provide cosmetic products such as cleansing or lotion.
Q. Could you call a taxi for me after the treatment ends?
Yes, of course.
Since we cannot call a taxi in advance and have them wait, we will stop a taxi that passes in front of the branch when you are leaving. We will assist you in telling the taxi driver your desired destination. After the treatment, please inform the receptionist where you would like to go. Also, if you have hotel card or map (Thai language), please give them to the receptionist who is communicating with the taxi driver to ensure a smooth ride. Also, if we receive a prior reservation, we can help to arrange a chauffeur service for your convenience.
Since we cannot call a taxi in advance and have them wait, we will stop a taxi that passes in front of the branch when you are leaving. We will assist you in telling the taxi driver your desired destination. After the treatment, please inform the receptionist where you would like to go. Also, if you have hotel card or map (Thai language), please give them to the receptionist who is communicating with the taxi driver to ensure a smooth ride. Also, if we receive a prior reservation, we can help to arrange a chauffeur service for your convenience.
Q. If my companion does not massage, can they stay in my treatment room?
If you have a companion who does not receive a massage, please waiting for you at the waiting area at the reception. If the companion is under 6 years old, it is possible to accompany the room, but it is limited to body massage customers. Please note that there are no extra beds or sofas for children in the room.
Q. What is『Fresh Herbal Ball』treatment?
“Fresh Herbal Ball Treatment” is a herbal thermal therapy unique to Thailand, herb’s treasure trove, which has been fostered in Thai traditional medicine 2,500 years’ history. Herbs minced until soft are wrapped in cotton fabric and steamed. The herbal balls are pressed slowly along the energy-flowing lines called “Sen” throughout the body. The treatment is acknowledged to raise metabolism, enhance self-immunity and inherent natural healing power of your body. At Asia Herb Association, we follow traditional recipe faithfully and mix 18 kinds of organic herbs, all grown at our company’s organic farm, and create hand-made herbal balls with great care everyday.
Q. What is the difference between 'Pure Oil' and 'Herbal Aroma Oil' ?
- 100% Pure Blend Oil
A blend of seven types of natural oils, which are jojoba oil, avocado oil, sesame oil, virgin olive oil, grape seed oil, apricot kernel oil, and vitamin E. The blended oil is fragrance-free and highly effective for skin care. - Herbal Aroma Oil
the mix of Pure Blend Oil with herb-and-fragrance concentrated essential oil, is aromatic oil. Tamarind, Hibiscus, Marigold, Lemongrass and Citronella, Lime & Kaffir Lime, and Plai & Ginger, we offer six types of herbal aroma oil for your selection.
Q. What is the 'Fresh Herbal Steam Sauna' ?
We steam 18 kinds of freshly cultivated organic herbs everyday. As it becomes steam sauna, the efficacies of the herbs can be absorbed not just through skin, but you can also breathe in the herbal scents. We recommend entering the steam sauna before all kinds of treatments. [ Branches that provide Fresh Herbal Steam Sauna ]
-
- Sukhumvit 24 Phrom-Phong Shop（Private treatment rooms with steam sauna）
- Benchasiri Park Shop（Private sauna room）
Q. Can male also get a massage?
Yes. Of course.
All treatments are available for both female and male.
All treatments are available for both female and male.
Q. How old can get a massage?
Our massage is available for children over 6 years old. Please note that children under the age of 6 are not eligible for massage. We recommend foot massage for children who are receiving massage for the first time.
Q. Can I decide on treatment after I arrive at the shop?
Yes, but the rooms for foot treatment and body treatment are different. For foot massage, reclining chairs are used, while for body massage, the treatment is performed on the bed. If you wish to decide on the treatment when you arrive at the shop, please select “body” treatment rooms and treatment duration when making a reservation. In such case, even if you choose foot massage, the treatment can still be performed on the bed.
However, please make appointment in advance for fresh herbal steam sauna. We apologize for the inconvenience caused.
However, please make appointment in advance for fresh herbal steam sauna. We apologize for the inconvenience caused.
Q. Can I receive a massage during menstruation?
Yes. Massage can be received without any problems.
However, if you have problems on the appointment day such as heavy menstrual cramps, please feel free to let us know. During massage, we request that you bring your own sanitary product for your use. We will provide disposable underwear for you at the branch.
However, if you have problems on the appointment day such as heavy menstrual cramps, please feel free to let us know. During massage, we request that you bring your own sanitary product for your use. We will provide disposable underwear for you at the branch.
Q. I am pregnant, can I get a massage?
Only customers who have entered stable period of pregnancy, and received permission from doctors can receive Foot Massage or Head & Shoulder Massage. We could not responsible for any problems that may occur after the massage. Please inform us in advance if you are pregnant or may be pregnant.
Q. I have skin problems. Can I get a massage?
All of our products are original organic products that are less irritative to the skin. However, since there is a possibility that it may cause your condition to deteriorate, we do not recommend oil massage or fresh herbal ball therapy to customers who have skin diseases such as atopic dermatitis. We suggest that such customers choose oil-free Thai Traditional Body Massage, or Head and Shoulder Massage instead. We cannot take responsibility if your skin conditions worsen, please consult your doctor prior to making reservation. In addition, we apologize for having to decline giving treatments to customers who have infectious skin diseases.
Q. Can I request the therapist?
Yes. You can request your preferred therapist for your treatment free of charge.
We recommend make a reservation as we may not be able to accept your request.
We recommend make a reservation as we may not be able to accept your request.
Q. Do you have male therapists?
Yes, male therapists are available at our shops.
However, as the number of male therapists is limited, if you would like a male therapist to perform a massage, please inform your request in advance when you make reservation.
However, as the number of male therapists is limited, if you would like a male therapist to perform a massage, please inform your request in advance when you make reservation.
Q. Can I use shower?
Yes. You can use it.
Customers who choose body treatment menus can use shower. Our treatment rooms have shower room inside, you can choose whether you would like to take shower before or after the treatment or both. We also provide towel, shower caps, and original body soap for your usage.
Customers who choose body treatment menus can use shower. Our treatment rooms have shower room inside, you can choose whether you would like to take shower before or after the treatment or both. We also provide towel, shower caps, and original body soap for your usage.
Q. Do you have a private room?
Body massage is available in all private rooms, so you will not be in the same room as other guests. If you have a request for a room, please let us know at the time of booking and we will do our best to accommodate you. For foot massage, some stores do not have private rooms, but we have a partition for each chair so that the next customer does not bother.
Q. Is there a smoking treatment room?
We are sorry.
The inside of the shop is completely non-smoking. Please smoking in the designated place in front of the shop.
The inside of the shop is completely non-smoking. Please smoking in the designated place in front of the shop.
Q. Can I use currencies other than Thai Baht (THB) for payment?
We are sorry.
Cash payment is only available in Thai Baht (THB). Please note that we do not accept payments in Dollar or other currencies.
Cash payment is only available in Thai Baht (THB). Please note that we do not accept payments in Dollar or other currencies.
Q. Can I use credit card?
Yes, of course you can.
The following credit card payments are available.
The following credit card payments are available.
- VISA
- MASTER
- JCB
- American Express
Q. Can I use electric payments?
Yes, of course you can.
The following electronic payments are available.
The following electronic payments are available.
- WeChatPay
- AliPay